Frequently asked questions

And Warranty Details

FAQs

Please note that we are shipping only within the USA’s 50 states at this time. We will not take special requests to ship anywhere outside of the USA at this time. Thank you for your understanding.

We do not modify existing controllers outside of Hammer-On. Not even upon special request. Thank you for your understanding.

  • What platforms can I play these guitar controllers on?

    • PC (Clone Hero, YARG, Guitar Hero 3, World Tour DE)

    • Emulators: Dolphin, RPCS3, PCSX2

    • X-box 360, One, and Series S (Rock Band and Guitar Hero)

    • PlayStation 3, 4, 5 (Rock Band and Guitar Hero)

    • Fortnite Festival for Playstation, Xbox and PC

    • Nintendo Switch: Works as a gamepad

  • Platforms that we cannot support:

    • Misc platforms that are not listed in the “Platforms We Support” section above.

    Can I switch between platforms?

    • Yes, the authentication port will be used so that the system recognizes the controller. Tutorial video is coming soon.

  • Do you offer cordless versions?

    • We are not offering cordless guitars at this time since this introduces complications with lag while playing as well as connectivity glitches. 

    • Each guitar comes with a detachable cord (USB-C) which then plugs into your platform of choice. This ensures a more consistent play experience than a cordless controller would offer during this time.

  • When will I receive my controller?

    Please allow 6-8 weeks from the order date to fulfill and deliver your controller. This is also communicated in each controller listing because we hope to give you a heads up in case you need it by a certain date. We are a team of two with several made-to-order controllers that tend to come in all at one time. This may seem like a long time to some folks, but we do our best and know that you will love your final product.